Frequently Asked Questions

1. What is the difference between free email and a SOFTHOSTS webmail service?
Your paid webmail service includes a unique email address that is linked to your domain name so that you can build a powerful brand and increase trust among your prospects.
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2. How can I get an email address?
As soon as you have chosen, registered your domain name you can use it as your email address. After you decided on which email solution fits best with your business needs you can start manage your email boxes.
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3. Is a domain name included in the SOFTHOSTS Email package?
Domain names are compulsory to activate and manage your email boxes, yet they are not coming with SOFTHOSTS Email package. Get one from SOFTHOSTS or use a domain name you already own.
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4. My domain name is not registered to SOFTHOSTS, can I use your email?
Yes, no problem. You can use our SOFTHOSTS email solution whether or not you have a domain registered to SOFTHOSTS. You will have to enter the domain name that you use for your webmail or select from a list if your domain name is purchased from SOFTHOSTS.
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5. Can I remotely access my webmail, other than from my computer?
Of course, as long as you have an Internet connection, you can have access and manage your webmail even from your mobile phone and PDAs.
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6. Can I share calendars and other functions with co-workers?
Only by choosing our SOFTHOSTS Email Business package you will benefit from a more advanced communication solution that features shared documents, calendars, contacts, and tasks.
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7. If I currently have SOFTHOSTS Personalized Email, how do I upgrade to SOFTHOSTS Business Email?
You only have to opt in the Account Manager for the account you want to upgrade to. The good news is that all your addresses, contacts and calendar will be automatically transferred.
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8. Can I use Outlook to view my email?
Yes. SOFTHOSTS Personalized Email allows you to use whatever email client you want, whether this is Mircosoft Outlook, Eudora, Outlook Express, Netscape, Eudora etc.
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9. What are email aliases?
An email alias is an email address with no corresponding user account, an alternative name of the original webmail also called a forwarding email address. You can create 10 aliases with SOFTHOSTS Personalized Email or as many as you like with SOFTHOSTS Business Email, depending on your business needs: when assigning to your sales team, production, human resources department, or for special events, a new product line etc. Aliases prove their functionality when you want to create useful replacements for difficult-to-remember or too long e-mail addresses or when you don't want to make public your or someone's personal email account on your website. However, all the replies to those aliases will be delivered to your original account so that you can manage all your e-communication from one single place.
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10. Can I assign any name I want to my email boxes?
There are certain limits you should keep in mind. The following names are not allowed to be used: anonymous, nobody, anyone, postmaster, administrator, admin, user.
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